Account & app

How do I get my account on another phone?

Use a sign-in method linked to the same account. Creating a new profile does not restore the old profile's groups.

What to do

1. 1

   Before switching devices, link an email in your profile or save your recovery code somewhere private. Keep it out of support messages.

2. 2

   On the new device, use the linked sign-in method or the recovery-code option on the welcome screen. If Google or Apple sign-in fails, start again from the welcome screen. Each request lasts 10 minutes. A failed attempt keeps an existing session signed in.

3. 3

   If your groups are missing, check whether you created another account. A group invitation can help you join the correct participant, but do not guess another person's identity.