Account & app

I paid for PRO, but it isn't active. What now?

PRO depends on a confirmed payment, not just returning from checkout. A delayed confirmation or a different account/group can explain a missing badge. The assistant cannot confirm your payment or issue a refund.

What to do

1. 1

   Open the exact group used for checkout and refresh once after allowing a little time for confirmation.

2. 2

   Check that you are signed into the account that made the purchase. Avoid making the same payment again while investigating.

3. 3

   Create a support question with the group name, approximate payment time and the non-secret checkout reference. Never send a full card number. Billing questions stay open for verification.